We collect information necessary to provide high-quality laundry solutions and ensure smooth service operations.

1.1 Personal Information

• Full name

• Mobile number and/or email address

• Pickup and delivery address

• Payment details (Cash, GCash, Bank QR — no card or bank account numbers are stored)

• Customer preferences, special instructions, or service notes

1.2 Service & Transaction Information

• Type of service requested (wash-dry-fold, dry cleaning, pressing, steaming, carpet cleaning, stuffed toy cleaning, etc.)

• List or category of items turned in for cleaning

• Transaction history and order receipts

• Pickup and delivery schedule

• Feedback, complaints, or customer notes

1.3 Automatically Collected Data (if using our website or digital booking form)

• Device information

• Browser type

• IP address

• Pages visited and time spent on our website

Kimono only collects information that is relevant and necessary for service fulfillment.

Your information is used to:

• Process laundry, dry cleaning, and specialty cleaning services

• Coordinate pickup and delivery

• Communicate updates regarding your orders

• Improve customer experience and enhance service quality

• Provide accurate billing and payment processing

• Maintain internal records, safety logs, and operational data

• Resolve customer issues or concerns

• Comply with legal and regulatory requirements

We do not use your data for purposes unrelated to your service without your consent.

We do not sell, rent, or trade your personal information.

We may share your data only with:

• Authorized staff, including laundry specialists, pressing team, and pickup/delivery personnel

• Partner riders or couriers, if used for delivery

• Payment processors (GCash, bank QR services)

• Business partners, such as hotels or establishments coordinating with us for guest laundry

• Government or legal authorities, only when required by law

All staff are trained to follow confidentiality standards aligned with our “Omotenashi” culture of respect and service excellence.

We apply reasonable administrative, physical, and technical safeguards to protect your information, including:

• Restricted access to customer records

• Secure data handling and storage

• Staff training on privacy and confidentiality

• Safe disposal of documents

• Controlled retention periods

We keep your data only for as long as needed to provide services or comply with legal obligations.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Withdraw consent for data processing

• Request deletion of your data (when applicable)

• Object to processing

• File a complaint with the National Privacy Commission

To exercise these rights, please contact us using the details in Section 9.